Terms and Conditions
Welcome to Nilsson Photos (nilssonphotos.com). These Terms and Conditions apply to all purchases made through this website. By placing an order, you agree to be bound by the terms set forth below.
1. Merchant & Contact Information
In accordance with EU regulations (including the General Product Safety Regulation - GPSR), the operator and EU Responsible Person for this store is:
Business/Trader Name: Nilssonphotos
Location: Sundbyberg, SWEDEN
Postal Address: Traedgaardsgatan 8A, 17238
Contact Email: prints@nilssonphotos.com
Website: [https://nilssonphotos.com](https://nilssonphotos.com)
2. Orders & Contract
Order Confirmation: Once you place an order on our site, you will receive an automated email confirmation. This confirmation serves as acknowledgement of your order.
Fulfillment: All fine art prints and framed products are produced on demand by our professional printing partners upon order placement.
Right to Refuse: We reserve the right to cancel or decline an order in cases of technical errors, stock unavailability, or pricing mistakes.
3. Pricing, Currency, and Payment
Prices: All prices are displayed in [EUR / SEK / USD] and include applicable taxes unless stated otherwise during checkout.
Shipping Fees: Shipping charges are calculated and clearly shown at checkout before you finalize your purchase, unless stated otherwise when purchasing.
Payment Methods: Payments are securely processed through Stripe / PayPal / Apple Pay via Squarespace. We do not store or have access to your full credit card details.
4. Shipping & Delivery
Fulfillment Partners: Orders are printed, framed, and packaged by our specialized production partners inside the European Union, the UK or the USA and shipped directly to your delivery address. For orders shipped outside of the EU, UK, and USA, customers are responsible for any local customs duties, import taxes, or clearance fees incurred upon delivery.
Delivery Times: Estimated shipping times are provided at checkout. Please note that these are estimates, and customs clearance or courier delays may occasionally occur.
Unclaimed Packages: If a package is returned to us because of an incorrect address provided by the customer or failure to pick it up from a local postal access point, the customer is responsible for re-shipping costs.
5. Right of Withdrawal & Returns (Ångerrätt)
Custom Made-to-Order Exception: Under the EU Consumer Rights Directive and Swedish Distance Contracts Act (Distansavtalslagen Ch 2 § 11 pt 3), the standard 14-day right of withdrawal does not apply to goods made to customer specifications or distinctly personalized. Because every print is custom-produced individually upon order (selection of image, size, paper type, and frame), all sales are final and we cannot accept returns or exchanges for change of mind.
Pre-Production Cancellations: If you wish to cancel an order, please contact us immediately at hello@nilssonphotos.com. If production has not yet started, we will issue a full refund. Once printing has begun, cancellations are no longer possible.
6. Damaged, Defective, or Incorrect Goods (Reklamationsrätt)
We take great pride in the quality of our prints. In accordance with Swedish Consumer Law (Konsumentköplagen), you have a 3-year statutory right to claim for defective or damaged goods.
Filing a Claim: If your item arrives damaged during transit, defective, or incorrect, please notify us within 14 days of receiving the package.
Required Documentation: Email prints@nilssonphotos.com with:
Your order number
Clear photos showing the damaged print, the damaged packaging/box, and the shipping label.
Resolution: Verified damaged or defective items will be reprinted and shipped to you 100% free of charge. You will not be required to return damaged goods unless requested.
Only technical defects - not tasteful points of view - are valid grounds for complaint. Complaints cannot be made regarding errors that occurred when placing the order due to inaccurate or incomplete information, or information that can be easily misunderstood. If a reorder does not deviate from the first delivery, this does not entitle you to a complaint.
7. Product Visuals & Color Disclaimers
Screen vs. Print Accuracy: Color reproduction can vary slightly between computer/mobile screens and physical prints due to monitor calibrations, backlight settings, and paper texture. Minor tone variations are standard in fine art printing and do not constitute a product defect.
Resolution & Sizing: Print dimensions are calibrated to preserve the image’s original resolution and visual sharpness. Slight size tolerances of a few millimeters may occur during framing and trimming.
8. Intellectual Property & Copyright
All photographs, visual artwork, images, text, and website content displayed on nilssonphotos.com remain the exclusive intellectual property of John Nilsson.
Purchasing a physical print gives you ownership of the tangible art piece for personal display. It does not transfer any copyright or commercial reproduction rights. You may not scan, digitize, reproduce, resell digitally, or use the artwork for commercial purposes without explicit written consent.Zero Tolerance for Threats and Harassment
9. Governing Law & Dispute Resolution
We maintain a strict zero-tolerance policy regarding any form of threats, harassment, abusive language, or violent communication directed at our business, owner, or partners.
Immediate Termination: Any such communication received via email, contact forms, social media, or other channels will result in the immediate cancellation of any pending orders without refund (if production has begun) and a permanent ban from utilizing our services.
Legal Action: In accordance with Swedish law, all instances of unlawful threats (olaga hot), harassment (ofredande), or hate speech will be fully documented and immediately reported to the Swedish Police (Polismyndigheten) for criminal investigation and prosecution.
Applicable Law: These terms are governed by and construed in accordance with the laws of Sweden, without regard to conflict of law principles.
Dispute Resolution: In the event of a dispute, we encourage you to contact us first at hello@nilssonphotos.com to find an amicable solution.
EU Consumers: If a dispute cannot be resolved directly, Swedish consumers may submit a claim to the Swedish National Board for User Disputes (Allmänna reklamationsnämnden - ARN, www.arn.se). European consumers may also utilize the European Commission’s Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.
Privacy Policy
Last updated: [2026-08-24]This Privacy Policy describes how Nilsson Photos ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from nilssonphotos.com (the "Site").
1. Data Controller
Under the EU General Data Protection Regulation (GDPR), the data controller responsible for your personal information is:
Name: Nilssonphotos
Address: Traedgaardsgatan 8A, 17238 Sundbyberg Sweden
Email:prints@nilssonphotos.com
2. What Personal Data We Collect and Why
When you visit our Site or place an order, we collect specific information to fulfill our services to you:
Order Information: When you make a purchase, we collect your name, billing address, shipping address, email address, and phone number. We use this strictly to process your payment, fulfill your print order, and provide shipping updates.
Payment Information: Your payment details are processed securely by our third-party payment gateways (e.g., Stripe, Apple Pay, or PayPal). We do not collect, view, or store your credit card numbers.
Device & Usage Information: We automatically collect certain technical information about your device (IP address, browser type, time zone) and how you interact with our Site to help us optimize the user experience.
3. How We Share Your Data
We share your personal information only with trusted third parties to help us provide our services:
Squarespace: Our website is hosted by Squarespace. They store your data securely to power our online store.
Creativehub (theprintspace): We share your shipping address and order details with our printing partner so they can manufacture and ship your physical prints.
Legal Compliance: We may share data if required to comply with applicable laws, such as providing transaction records to the Swedish Tax Agency (Skatteverket).
We will never sell your personal information to third parties.
4. Cookies and Tracking (Meta Pixel)
Our Site uses "Cookies" (small data files placed on your device) to function properly and analyze traffic.
Essential Cookies: Placed by Squarespace to allow the shopping cart and checkout process to work securely.
Analytics & Advertising Cookies: With your consent (via our cookie banner), we use the Meta Pixel to measure the effectiveness of our Facebook and Instagram advertising and to show you relevant art recommendations. You can manage your cookie preferences at any time through your browser settings.
5. Data Retention
When you place an order, we will maintain your Order Information for our records unless and until you ask us to delete this information. However, please note that under the Swedish Accounting Act (Bokföringslagen), we are legally required to retain basic transaction and financial records for a period of seven (7) years.
6. Your Rights (GDPR)
If you are a European resident, you have the right to:
Access the personal information we hold about you.
Ask that your personal information be corrected, updated, or erased.
Withdraw consent for marketing or tracking at any time.
To exercise any of these rights, please contact us at hello@nilssonphotos.com. If you believe your data is being mishandled, you also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY - Integritetsskyddsmyndigheten).